Help centre

Information message

To change your address, simply log into your online account and select 'My Profile'. From there, you can change your address, reset your password and more.

Log in to your account

Information message

To delete your online account, simply log into your online account and select 'My Profile'. From there, you can update any of your details as well as delete your online account.

Log in to your account

Information message

If your plans have changed, you can cancel your booking online.

All booking cancellations are processed in line with our booking terms & conditions (cancellation charges apply). Bookings made with a promotional code are non-refundable.

If you booked via a third-party such as Booking.com, we’re unable to cancel your booking. Please contact the third-party directly.

Information message

We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually by our team.

If your refund application has been submitted, it is in our processing queue. We are working hard to get all applications processed as quickly as possible and we thank you for your patience.

Information message

The best way to find availability is to use the calendar on each hostel page. If you're not seeing any availability for a specific type of accommodation, it may be that the hostel is fully booked, space is being temporarily held for potential group bookings or the specific type of accommodation is not available in that season.

Every property is different - most hostels offer Exclusive Hire (where you can book the entire place) between October and Easter. Please see each hostel page for the latest availability.

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

Information message

If you haven’t received a booking confirmation email, please check your spam or junk folder.

To view your bookings and order summary, you can log in to your account.

If you still haven’t received your confirmation email within 24 hours, please contact our team on 01629 592700.

Information message

Bookings should always be made in the name and address of the person who will be staying. We cannot change the name on a booking once this has been placed.

If you booked using the wrong name, this is treated as a cancellation. You can cancel your booking online (cancellation charges apply) and rebook in the correct name.

Information message

When you make an Exclusive Hire booking for more than 8 weeks in advance, we require a 20% deposit to secure a booking which is part of our terms and conditions. 

Bookings made less than 8 weeks (56 days) in advance require full payment at the time of Booking.

However, if you need to be invoiced or can only pay by cheque, we will hold the booking for up to one week. If payment is not received within this time, the booking will be cancelled

If your payment details change after we have taken the deposit but before the next payment, We are required to make at least one attempt to process your refund to your original payment method. If this attempt fails, a member of our team will contact you to collect your bank details so that we can issue the refund via bank transfer.

Information message

If your plans have changed, you can cancel your booking online.

All booking cancellations are processed in line with our booking terms & conditions (cancellation charges apply). Bookings made with a promotional code are non-refundable.

Information message

You can book up to 18 months in advance. Every property is different - most properties offer Exclusive Hire between October and Easter, however, some are available outside of these periods. Please see each hostel page for availability.

Information message

We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually by our team.

If your refund application has been submitted, it is in our processing queue. We are working hard to get all applications processed as quickly as possible and we thank you for your patience.

Information message

For most Exclusive Hire stays, the check-in is available from 4.00pm on the day of arrival. On the day of departure you are asked to vacate by 10am.

Please check the hostel you are staying at for the most accurate information as the check-in times can vary depending on the hostel. 

Information message

Yes - the manager will meet you on arrival to show you around and hand over the keys. After that the property is all yours - you can come and go as you please!

At some of our properties, the hostel manager or staff may live on site. Other guests may be elsewhere onsite at some properties but will not have access to the building you've hired (see hostel pages for details).

Please rest assured that they are always in a separate area and will not invade your privacy.

Information message

If you have a question relating to invoices, payments of receipts then please contact YHA’s group payment team who will happily assist you.

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

Information message

If you haven’t received a booking confirmation email, please check your spam or junk folder.

To view your bookings and order summary, you can log in to your account.

If you still haven’t received your confirmation email within 24 hours, please contact our team on 01629 592700.

Information message

When a property is being hired out through YHA Exclusive Hire, we need to make sure that all the facilities, such as kitchens and bathrooms, are sufficient for your stay. This could mean that sometimes we need to limit bed numbers in order to ensure a comfortable experience. It may also be for health and safety restrictions so the information provided in the access statement may differ from the hostel page.

Information message

Bookings should always be made in the name and address of the person who will be staying. We cannot change the name on a booking once this has been placed.

If you booked using the wrong name, this is treated as a cancellation. You can cancel your booking online (cancellation charges apply) and rebook in the correct name.

Information message

If your plans have changed, you can cancel your booking by calling our team on 01629 592700.

All booking cancellations are processed in line with our booking terms & conditions (cancellation charges apply).

Information message

If you have a question relating to invoices, payments of receipts, please call our group payments team 01629 592529

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

Information message

If you haven’t received a booking confirmation email, please check your spam or junk folder.

If you still haven’t received your confirmation email within 24 hours, please contact our team on 01629 592700.

Information message

YHA travel trade partners have access to a wide range of options for great value accommodation in major cities and tourist destinations across England and Wales. To qualify for YHA travel trade rates you must complete our travel trade partner application form.

Information message

To make a booking you need to be an approved travel trade partner. Existing travel trade partners can book by completing our group booking enquiry form.

Not a travel trade partner yet? Complete our trade partner application form to qualify for YHA travel trade rates.

Information message

If you have a question relating to invoices or payments of receipts, please call our group payment team on 01629 592529.

Information message

If you need to make a change to the number of guests in your group booking, provide the guest breakdown or change your meal choices, please submit our change my booking form. 

Groups can reduce guest numbers once by up to 15%, up to 12 weeks before arrival, free of charge. A cancellation fee will be charged for any additional decreases or decreases made within 12 weeks of arrival in line with our booking terms & conditions.

Unfortunately, once a booking has been placed, the location, arrival and/or departure dates cannot be altered. If you wish to change location or dates, this is treated as a cancellation.

To discuss or cancel your booking please call our team on 01629 592700 (cancellation charges apply).

Information message

The availability calendar on each hostel page shows availability for dorm rooms, private rooms, Camping & Cabins and Exclusive Hire. If you're not seeing any availability for a specific type of accommodation, it may be that the space is being temporarily held for potential group bookings.

To check availability and pricing for travel trade, simply contact our travel trade team.

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

Information message

If you haven’t received a booking confirmation email, please check your spam or junk folder.

If you still haven’t received your confirmation email within 24 hours, please contact our team on 01629 592700.

Information message

As well as dorm rooms, YHA offers various types of experiences and accommodation.

Plenty of our hostels have private rooms and many even have en-suite bathrooms. 

Hostels are great places for groups to enjoy a break away. YHA Exclusive Hire allows you to hire out the whole of the building for you and your group at a set price during the year. Perfect for family gatherings, celebrations and activity breaks. 

We also offer a range of camping options too. You can stay in camping barns, camping pods, airstreams, landpods and much more. You can also bring your own tent to some hostels too.

Information message

All bedding is provided including pillows. Please do not bring your own bedding or sleeping bags. This allows us to maintain a high-quality, clean environment for all guests.

Information message

Towels are not included in your booking. Please bring your own towel when staying with us, or you can rent a towel (bath sheet size) from the hostel.

Information message

We do not provide hairdryers in our rooms. 

Information message

We do not provide tea/coffee making facilities in our rooms. Most hostels have a self-catering kitchen that guests can use.

Information message

Highly trained assistance dogs are welcome at any YHA site free of charge. Please let us know if you plan to bring an assistance dog during the booking process. You can leave a note in the 'Special requests' section when booking online or tell an adviser if booking over the phone.

Information message

Some of our hostels offer car parking, but not all. Please check the hostel page for more information.

Information message

WiFi is available at many of our hostels. It is free for guests to use in communal areas or throughout the hostel at selected locations. Check the facilities section of the hostel page for more information.

Information message

Some properties are able to provide luggage storage, but it is not provided as a standard facility in every hostel. Please check the relevant hostel page.

Information message

Many hostels have secure cycle stores available. You can search for hostels with cycle storage or check the relevant hostel page.

Information message

Some of our hostels have some adaptations which may make them suitable for wheelchair users and people with mobility impairments. View a list of accessible hostels. For more details, please read the access statement on each hostel page (below the facilities section).

If you have any access requirements, please leave a note in the 'Special requests' section when booking online or tell an adviser if booking over the phone. We will do our best to meet your needs.

Information message

Some properties are able to provide these facilities but they are not provided as standard. Please check the relevant hostel page.

Information message

Many of our hostels have a licensed bar offering a range of alcohol and soft drinks. It is not possible for guests to bring their own alcohol to these sites, except when hiring the whole hostel through YHA Exclusive Hire.

If the hostel is not licensed, you can bring your own alcohol. Please check the hostel page for details.

Information message

For details on the hostel layout, it is best to check the individual hostel page and read hostel’s access statement. The access statement can be found on each hostel information page below the facilities section.

Information message

People of all ages are welcome at YHA.

Guests aged under 16 must be accompanied by an adult aged 18 years or older. Under 12s are not permitted in dorm rooms.

Children under 3 can stay with us for free. Please inform us if there is an infant in your group during the booking process. You can leave a note in the 'Special requests' section when booking online or tell an adviser if booking over the phone.

If you are booking the entire place through YHA Exclusive Hire, the lead booker must be aged 21 or older.

While most hostels don’t have age restrictions, some sites may be unsuitable for young children. It is always good to check beforehand by viewing the relevant hostel page.

Information message

We have cafés, bars and restaurants across England and Wales. For opening hours, visit the relevant hostel page and check the need to know section.

Catering is not available when using a hostel on an Exclusive Hire basis. Most of our properties have self-catering facilities available for guests to use.

If you want a fully catered experience for your group, speaking to one of our groups advisors may be the best option for you. 

Information message

The maximum length of stay at one location is 14 nights. Following any period of stay of 14 nights, guests may not return to any hostel for at least 7 nights.

Information message

The from prices shown for accommodation products on yha.org.uk are YHA's lowest available rate in each accommodation category, based on a per product, per night basis over the next two months. Prices may vary for stays at different times of the year.

• 'Bed in a shared room from' refers to the lowest available rate for the use of a single bed within a shared dorm.
• 'Private rooms from' refers to the lowest available rate for a private room.
• 'Camping & Cabins from' refers to the lowest available rate for our Camping & Cabins accommodation - this could be pitch-up camping (if offered by the specific hostel) or one of our glamping products.
• 'Entire place from' refers to the lowest available price for hiring the whole building through YHA Exclusive Hire.

When you enter dates and guests into the search, the from prices shown are YHA's lowest available rate in each accommodation category, based on a per product basis for the specific dates provided. Prices may change during the booking process.

Information message

YHA members get 10% off the cost of accommodation and any meals selected at the time of booking. What's more, you'll get an additional 5% discount if at least one guest is under 26.

Our member and under 26 discounts cannot be applied in conjunction with any other offer. See full details on how you can save up to 15% on your booking.

Information message

Don’t say this is goodbye!

Our members are a valuable part of YHA. Not only do you get access to some great member discounts, you’re also part of a support network for the important work we do as a charity for young people.

If we can’t convince you to stay and membership just isn’t for you right now, please complete our membership cancellation form.

YHA membership is non-refundable unless you're still within the 14-day cooling off period. You'll be able to claim a refund as long as you haven't booked a discounted stay within two weeks of purchasing your membership.

Information message

You'll need to log in if you are already a member or sign up as a member on YHA.org.uk before you make your booking to obtain the 10% member discount.

If you aren't already a member, you can purchase membership in the checkout when you book.

Information message

Your online membership and membership number is personal to you.

YHA members get 10% off the cost of accommodation and any meals selected at the time of booking. This discount is applied when you are the lead booker so, as long as the booking is made in your name, your member discount applies to the whole booking.

Member discount is not available for groups of 16 or more, except for Exclusive Hire bookings.

Information message

To access exclusive member-only promotions and claim your discounts with our partners, follow these steps:

1. If you do not already have an online account, sign up at yha.org.uk
2. If you already have an online account, simply log in at yha.org.uk
3. Once you arrive at the 'My Account' dashboard, select 'My YHA Membership'

You should now see your full member benefits, and instructions on how to use them.

Information message

You'll get a new membership card in the post each year, as long as your membership remains active.

If you have lost your YHA membership card, don't worry!

When travelling in England & Wales you do not need to present your membership card upon check in, your discount will be valid as long as your membership is active at the point of booking and your membership number is visible on your reservation.

If you decide to make a future reservation at reception, you will be asked to provide proof of active membership in order to obtain any future discounts.

If you are travelling outside of England & Wales, you can call us and we can send you a replacement card (£2.00 fee applies).

Life members can request a replacement card for free.

Information message

You don’t have to be a member to stay with YHA. However, when you become a member, you save on every booking with us and gain access to a range of brilliant member benefits.

You'll also get automatic membership with Hostelling International – perfect if you’re planning to travel outside England and Wales.

Information message

Yes. You can cancel your YHA membership within 14 days of purchase if you no longer wish to be a member. You'll be able to claim a full refund as long as you haven't booked a discounted stay within this two-week period.

Information message

If you purchased membership on yha.org.uk, your membership will be linked to your online account automatically. You don't need to do anything except enjoy your benefits!

To check whether YHA membership is already linked to your online account, simply log in to your online account and select 'My Membership'.

If an existing membership is not showing, you can request for this to be linked to your account.

Link my YHA membership to my online account

Information message

If you live outside the UK, you will not be eligible to purchase a YHA membership online.

We suggest that you buy Hostelling International membership (recognised in over 4,000 hostels worldwide) or buy membership in your home country before you travel.

Information message

To use your Hostelling International membership discount, simply enter your membership number manually at the checkout when making a booking.

You'll need to show proof of an active membership on arrival at the hostel. If you cannot provide proof of membership, you will be required to pay the difference between member and non-member rates at check-in.

Information message

If you purchased membership on yha.org.uk, your membership will be linked to your online account automatically. You don't need to do anything except enjoy your benefits!

To check whether YHA membership is already linked to your online account, simply log in to your online account and select 'My Membership'.

If an existing membership is not showing, you can request for this to be linked to your account.

Link my YHA membership to my online account

Information message

There are many ways to support YHA beyond booking a stay at a hostel. As a charity, we are ever grateful for all the support we receive, whether that’s through you becoming a member, giving up your time to volunteer for YHA or even making a donation.

How you can support YHA

Information message

Our teams are based across England and Wales — in our hostels, at our National Office in Matlock, Derbyshire, or in remote/hybrid roles anywhere in the UK. Working for a charity like YHA could see you greeting guests in the centre of London, running activities for schools in the Lake District or making beds in a 800-year-old castle.

Search for a job

Information message

We have been enriching the lives of young people since 1932, so you can trust us to provide you with expert guidance on how to plan a residential that is perfectly tailored to your needs. Over 60 of our sites have LOtC accreditation, the most of any provider in the UK, so you can be confident that you are making the right choice for your educational school trip.

To find out more contact our friendly team today. We’ll ensure you have all the information you need to start planning the school trip of a lifetime at the great value prices you can expect from YHA.

Contact our groups team

Information message

Volunteering with YHA is a great way to learn new skills, boost your CV, give something back and even travel. Thinking of giving it a go? Great! YHA has plenty of volunteering opportunities in the UK to get involved in.

View volunteering opportunities

Information message

YHA offers flexible meeting and conferencing facilities, high-quality accommodation and spacious communal areas.  

With meeting and conference facilities for up to 100 delegates, YHA gives you access to the luxury of a Grade I listed building, the breath-taking scenery of a National Park, or the convenience of a city centre - all at an unmatchable price.  

You can book a meeting room by completing our meeting room enquiry form.

View all meeting rooms

Information message

National Office is not open to the public. All products and services must be purchased online or over the phone.