Privacy & Cookies

YHA (England and Wales) understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.

By using YHA’s website, you are consenting and agreeing to practices outlined in this statement. YHA (England and Wales) will always handle information in compliance with the Data Protection Act (1998) This statement describes the privacy practices for YHA's website.

What information do we collect?

Automatic Information:
The YHA website collates such information as the IP address (location of your computer on the internet), what pages were accessed and file downloads from the site. Monitoring of such information helps YHA determine the activity on the website and which pages are most accessed etc. All of this information is used to develop and improve our services online. This is statistical data about browsing actions and patterns and does not identify any individual.


Most websites will use cookies to improve your experience of a website by storing preferences, remembering your journey and improving the interaction between you and the website.

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server when you visit certain web pages. The server can retrieve adn read the contents of the cookie. Each cookie is unique to your web browser.

How do we use cookies?

YHA use cookies to keep track of what you have in your shopping basket, and to remember you when you return to our site. Cookies can not harm your computer. When booking accommodation, you’ll need to have cookies enabled. If you don't wish to enable cookies, you'll not be able to use the site properly. We do not store any personally identifiable information such as name, address and email address we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors.

Opting Out

By visiting the YHA website, some cookies will already have been stored on your computer. You can remove these and change your browser settings to prevent them being on your computer. If you choose to opt out of our cookies policy it may effect your experience of the website, and you may not be able to book accommodation or fully interact with the content.

The cookies we use


JavaScript-enabled users are identified through the 'has_js' cookie set in drupal.js


Sets a cookie when you submit a form ensuring that the server doesn’t send you any cached content while you remain an anonymous users (not logged in)


When you access the website you are assigned a unique ID, or session ID, which is stored in a cookie. The cookie does not contain personal information, but acts as a key to retrieve information from the website.

webform cookie (name varies depending on webform)

Counts the number of submissions recorded in cookies. You are identified by your user login if logged-in, or by your IP Address and Cookie if not.


Set if there are hostels in your cart that have the same stay dates to display warnings. Contains only hostel id's e.g. 000041


Required for the Datacash payment gateway. Only stores drupal user id. This is only set for as long as you are in the payment gateway and is then removed.

Google +1 sets a cookie for the share this +1 feature



Google Analytics, Adwords and eCommerce tracking


This cookie is used to determine unique visitors to the website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.


This cookie is used to establish and continue your user session with the website. When you view a page on the website, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as your activity continues within 30-minute intervals. This cookie expires when you pause on a page on the web site for longer than 30 minutes.


This cookie stores the type of referral used by you to reach the web site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view on the website.


Determines whether or not to establish a new session for you.

Google Cookie NID

A unique identifier used by Google applications to store user preference information.